Shipping policy
Shipping Policy
Shipping Destinations
We currently ship to Germany and selected countries within the European Union. Available shipping destinations will be displayed during the checkout process.
Processing Time
As our products are made to order (Print-on-Demand), production begins only after payment has been successfully received. Processing time is typically 2–5 business days.
Delivery Time
Once production is complete, orders are shipped through our shipping partners. Estimated delivery times are:
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Germany: 3–7 business days
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European Union: 5–10 business days
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International orders: 7–20 business days
Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, and seasonal demand.
Shipping Costs
Shipping costs are calculated and displayed at checkout before the order is finalized. Costs may vary depending on the destination country and order size.
Order Tracking
Where available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.
Partial Shipments
In some cases, orders may be shipped in multiple packages. Customers will not incur any additional shipping charges for partial shipments.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact us at [EMAIL ADDRESS]. We will investigate the issue and work to provide an appropriate resolution as quickly as possible.
Customs Duties and Import Taxes
For orders shipped outside the European Union, customs duties, import taxes, and other fees may apply. These charges are the responsibility of the customer and are not controlled by us.
Contact
If you have any questions regarding shipping, please contact us at support@novelle-living.com.